Book A Meeting

TERMS OF SERVICE

CEO Callers
Effective Date: April 10, 2026

1. Introduction

These Terms of Service (“Terms”) govern all services provided by CEO Callers (“Company,” “we,” “us”) to its clients (“Client,” “you”). By accessing our website or engaging our services, you agree to these Terms.

2. Services

We provide remote outbound service solutions, including but not limited to:

  • cold calling
  • lead generation
  • appointment setting
  • follow-up campaigns
  • virtual assistant services
  • acquisition and disposition support

Services are provided on a best-effort basis.

No appointments, contracts, lead volume, conversions, deal closures, or specific business outcomes are guaranteed.

3. Client Responsibilities

Clients agree to:

  • provide accurate and lawful information
  • provide lawful lead lists and contact data
  • ensure all contacts may legally be called
  • comply with all applicable federal, state, and local laws
  • provide approved scripts and campaign criteria where required

The Client is solely responsible for compliance with all telemarketing, consent, and Do Not Call regulations, including TCPA and applicable state laws.

4. Working Hours & Capacity

  • maximum 40 hours per assigned agent per week
  • maximum 8 hours per day
  • call volume depends on lead quality, dialer setup, script, and answer rates

5. Payment & Billing

Services are billed hourly unless otherwise agreed.

Billing is monthly and payable in advance.

If payment is delayed, the Company may pause or suspend services until payment is received.

Any hours worked beyond the prepaid cycle will be invoiced in the next billing period.

6. Cancellations & Termination

Either party may terminate services with fourteen (14) days written notice.

The Company may terminate services immediately for:

  • non-payment
  • unlawful campaigns
  • abusive conduct
  • breach of these Terms

7. Refund Policy

Refunds are not available once onboarding, hiring, or campaign setup has begun.

Refunds may be issued only when:

  • payment was completed
  • service did not begin
  • no onboarding or hiring process started

8. Client–Agent Communication & Non-Circumvention

Clients may communicate directly with assigned agents for operational matters during active service.

However, clients may not directly hire, contract, solicit, or compensate any assigned caller, VA, or team member outside the Company during active service and for twelve (12) months after termination.

9. Intellectual Property

Clients retain ownership of:

  • their lead data
  • campaign scripts
  • campaign recordings
  • account-specific materials

The Company retains ownership of:

  • internal systems
  • training processes
  • templates
  • workflows
  • operational frameworks
  • proprietary scripts and SOPs

10. Confidentiality

Both parties agree to maintain confidentiality of all proprietary and business-sensitive information.

11. Limitation of Liability

The Company shall not be liable for any indirect, incidental, special, or consequential damages, including:

  • lost profits
  • lost deals
  • business interruption
  • lost opportunities

12. Indemnification

The Client agrees to indemnify and hold harmless CEO Callers from claims arising from:

  • unlawful contact lists
  • TCPA violations
  • Do Not Call violations
  • misleading scripts
  • misuse of services
  • regulatory claims

13. Governing Law

These Terms are governed by the laws of the applicable jurisdiction in which the Company operates.

14. Modifications

The Company may modify these Terms at any time. Continued use of services constitutes acceptance of the updated Terms.